Cancellation Policy at Coastal Premier Properties

Flexible Booking and Refunds

CANCELLATIONS BY TENANT: Should Tenant have to cancel for any reason, the Tenant must notify Agent immediately in writing (by email at [email protected] or by US Mail at 1343 Hwy 210, Sneads Ferry, NC. 28460. Tenant acknowledges that cancellation by the Tenant does not relieve the Tenant from the specific terms of the Agreement. 100% refund if reservation is cancelled at least 60 days before the arrival date. 50% refund if reservation is cancelled at least 30 days before the arrival date. However, Coastal Premier Properties, LLC will make every effort to re-rent the Property for the specified period. If the Property is re-rented for the specified period, advanced rent payments will be refunded to the Tenant less a cancellation fee (up to 15% of the gross rental amount), less any discounts/expenses required to re-rent and less the Travel Insurance Premium (for more information on the Travel Insurance Premium, see paragraph 13 of this Agreement). Failure to cancel in writing may result in charging the final payment to the Tenant’s credit card. Agent will not be responsible for reimbursing for any fees that have already been paid out or are due a third party. The tenant must seek reimbursement directly from the third party. The Tenant is responsible to verify that the cancellation notification has been received by the Agent. 

CANCELLATIONS BY THE AGENT: If your Property becomes unavailable prior to your occupancy, the Agent will make every effort to substitute a reasonably comparable Property. We will notify you of the circumstances as soon as we become made aware of it. If we are unable to substitute a reasonably comparable Property, the Agent will refund 100% of your advance rental payments. Agent reserves the right to automatically cancel a reservation if Advance Amount Due is not paid within 3 calendar days the reservation is made OR if Balance Due payment is not received no later than 30 days prior to arrival date. The Agent, on behalf of the Owner, reserves the right to cancel this Agreement at any time prior to the Tenant taking possession of the Property. In such event, all payments made by the Tenant to the Agent will be refunded, and neither the Agent nor the Owner will be liable for any damages of any sort incurred by Tenant as a result of such cancellation. If Tenant desires to be transferred to alternative premises, the Agent will make a good faith effort to relocate the Tenant to a reasonably comparable Property. In such case, the Tenant agrees to pay any increase in rental charges associated with the new Property.